Refund Policy

Refund Policy

1. Introduction

At UBN, we strive to ensure your satisfaction with our  personal care items. This Refund Policy outlines the terms and conditions under which you may request a refund.

2. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• Product Quality Issues: If the product is defective, damaged, or not as described.
• Incorrect Orders: If you received the wrong product or an item was missing from your order.

3. Return & Refund Process

To request a refund, please follow these steps:

1. Time Frame: You will have 15 days to return an item from the date you received it.
2. Return Instructions: If your return request is approved, we will provide instructions on how to return the product to us. Please ensure the product is in its original packaging and condition.
3. Return Shipping: You will be responsible for the return shipping costs unless the return is due to a mistake on our part .
4. Processing Time: Once we receive the returned product, we will process your refund. Please allow 7-10 business days for the refund to be credited back to your original payment method.

4. Non-Refundable Items

Certain items are non-refundable, including:

• Opened or Used Products: Products that have been opened or used cannot be returned or refunded.
• Personal Care Products: Due to hygiene reasons, personal care products are non-refundable once opened.
• Special Orders: Products that were specially ordered or customized for you.

5. Refunds for Digital Products or Services

If your purchase includes digital products or services, refunds are generally not available once the product or service has been delivered or accessed.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website, and your continued use of our services indicates your acceptance of the updated policy.